The quickest and easiest way to order prescriptions is through the NHS App.

If you are registered with the NHS App or Patient Access, you can order your prescriptions online.

If you do not have one of these apps, you can click the relevant button to visit their websites and register for an account.

If you are unable to order your prescription online, please telephone the Practice.

Prescriptions.

How to order your prescription, and when to collect it.

Dispensary Opening hours:

Monday: 8:30am to 1:00pm & 2:00pm to 6:30pm

Tuesday: 8:30am to 1:00pm & 2:00pm to 5:00pm

Wednesday: 8:30am to 1:00pm & 2:00pm to 6:30pm

Thursday: 8:30am to 1:00pm & 2:00pm to 6:30pm

Friday: 8:30am to 1:00pm & 2:00pm to 6:30pm

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 48 working hours for prescriptions to be processed. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

As we are a Dispensary Practice dispensing patients are asked to collect their prescription in the afternoon on the day that the 48 hours (excluding weekends and Bank Holidays) is reached or at any time during dispensary hours following that. If you run into any problems please telephone the surgery.

Prescription Collection Time: Monday to Friday from 12pm

Please note the dispensary is closed for lunch from 1pm to 2pm Monday to Friday

Ordering your prescription by phone

You can order prescriptions by calling the dispensary on 01527 892418 and selecting Option 4. The prescription ordering line opens from 10:00am to 12:00pm Monday to Friday.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

Another way is via Patient Access. If you have a Patient Access account, you can log in using the button above and order your prescription via their portal.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at the Dispensary - just tick the items you require and drop it into the prescription box.

Find a local Pharmacy

Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

How long will my prescription take to arrive?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Thursday

  • Ordered by noon Tuesday - ready to collect from noon Friday

  • Ordered by noon Wednesday - ready to collect from noon Monday

  • Ordered by noon Thursday - ready to collect from noon Tuesday

  • Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat or I only use it occasionally.

Please contact your local pharmacy or the Practice to discuss any medication that you require but cannot order.

Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to 3 working days to process.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I have a question about my prescriptions. How do I ask the Practice for information?

You can contact the Practice by calling us on 01527 892418. You can also submit an online request by clicking the button below.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.