Online Services

how to use and access?

Using online services

 

You may be able to use online services to:

  • book, check or cancel appointments with a GP or nurse

  • order repeat prescriptions

  • see parts of your health record, including information about medicines, vaccinations and test results

  • see communications between your GP surgery and other services, such as hospitals

  1. There are lots of apps and websites you can use to order repeat prescriptions. Some may also let you see your medical record and book GP appointments.

    You can:

  2. When you've chosen a service to use, you'll need to register to create an account.

Patient Digital Access to Records from 4th October 2023

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 4th October 2023. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

FAQ’s

 

How to access online services?

You can:

  • log in using your usual website or app

  • log in or create an account to access NHS services online

What is NHS APP?

The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

What you can do with the NHS App?

You need to prove who you are to get full access to the NHS App. With full access you can:

  • order repeat prescriptions and nominate a pharmacy where you would like to collect them

  • book and manage appointments

  • view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)

  • register your organ donation decision

  • choose how the NHS uses your data

  • view your NHS number (find out what your NHS number is)

  • use NHS 111 online to answer questions and get instant advice or medical help near you