Noticeboard

 

To prevent the spread of coronavirus (COVD-19), we are  moving all requests for appointments to a telephone triage system. Please ring us between 08:20 -10:00 am if you need medical advice for acute conditions. After the doctors call, patients who need to be seen in person will be given a face to face appointment at the surgery.

Alongside telephone, video, face to face appointment we now have online consultations.

This health advice can be accessed either via https://www.online-consult.co.uk/org/the-ridgeway-surgery   

Or for patients who have an online access, can access it via the "health advice" tab. 

 

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Important changes to routine and non-urgent blood test appointments

 

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.

We are following national guidance which has been issued in response to the shortage.

As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.
  • Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.
  • Do get contact us if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for several weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause and apologise for the inconvenience.

Online Consult

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form by clicking the link below. 

 Online Consult

 

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Welcome to The Ridgeway Surgery.

front_small.jpgWe are a small family practice with 4800 patients. The practice team includes doctors, a clinical pharmacist, nurses, health care assistants, dispensary, reception and admin staff.

We are part of a wider group of 6 GP surgeries and share other staff across this Primary Care network (PCN).

We are committed to providing life long, high quality care to the local community including prenatal, childrens and working age care.

We have a vibrant patient group which is helping us be more responsive to the needs of our patients.

During the ongoing COVID-19 Pandemic we have adapted to social distancing in many ways. We continue to see patients in person in the surgery but start out with either a telephone appointment or online consultation, whichever is easier. 

 

disabilityServices for the Disabled

The Ridgeway Surgery has level floor access and wheel chair width door ways on the ground floor.

Deaf Crystal head sets are available for the deaf. Please ask at reception.

(Site updated 01/09/2021)
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