The quickest and easiest way to order prescriptions is through Patient Access.

If you do not have an account set up, you can click the button opposite to go straight through to the NHS App or telephone our Prescription Line.

Prescriptions.

How to order your prescription, and when to collect it.

Dispensary Opening hours:

Monday: 08:30-13:00 & 14:00-1830

Tues: 08:30-13:00 & 14:00-17:00

Wednesday: 08:30-13:00 & 14:00-1830

Thursday: 08:30-13:00 & 14:00-1830

Friday: 08:30-13:00 & 14:00-1830

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 48 working hours for prescriptions to be processed. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

As we are a Dispensary Practice dispensing patients are asked to collect their prescription in the afternoon on the day that the 48 hours (excluding weekends and Bank Holidays) is reached or at any time during dispensary hours following that. If you run into any problems please telephone the surgery.

Prescription Collection Time: Mon - Fri from 12pm

Please note Dispensary is closed for lunch between 1pm-2pm Mon-Fri

Ordering your prescription by phone

You can order prescriptions by calling the dispensary on 01527 892418 and selecting Option 4. Prescription ordering line opens between 10:00am - 12:00pm Monday - Friday.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

Another way is via Patient Access. We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please get in touch with the Surgery and we’ll help you get registered.

If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at Dispensary - just tick the items you require and drop it into the prescription box.

How long will my prescription take to arrive?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Thursday

  • Ordered by noon Tuesday - ready to collect from noon Friday

  • Ordered by noon Wednesday - ready to collect from noon Monday

  • Ordered by noon Thursday - ready to collect from noon Tuesday

  • Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Common Queries

 

My medication isn’t on repeat.

If you require medication that you cannot see on Patient Access please first check the NHS App. If nothing shows here, contact your local pharmacy with proof of your previous prescriptions. Please be advised this can take up to 3 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I need to request a medication I only use occasionally.

Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.