We’ve made it easy for you to receive the help you need.
Click the button to call the Surgery for any appointments you may want to book.
Alternatively, you can register on Patient Access to book appointments online, or click the button opposite for our Online Consultation service. These options will help to free up our phone lines, allowing the most urgent and important calls to be seen to as soon as possible.
Appointments.
Booking an appointment at Ridgeway Surgery
How to book an appointment.
All consultations are by appointment only at The Ridgeway Surgery. All our GP appointments are available to book on the day only, our phone lines open at 8:20 am. Please contact us on 01527 892418. Nurse and HCA appointments are available to pre-book at the Surgery.
Online Consultations - Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request within two working days.
Patients can book same day emergency appointment if no routine appointments are available. Emergency appointments are for patients presenting problems that require same day treatment. Please call us as soon as telephone line opens at 8:20 am
Booking via Phone
When you contact us via phone, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!
We also offer telephone consultations if you require a same-day consultation from a GP or Practice Nurse. This is usually for general medical advice where your problem may be resolved by getting guidance from a trusted source. These calls would happen on the same day on the number that you provide.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:20am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10:00am if you require a home visit, to give the clinician time to plan the visits. The receptionist will ask for a few details so the urgency of the case can be assessed so the doctors can plan accordingly. We ask patients, if at all possible, to attend surgery so that he can have the benefit of on site equipment and medical records.
Telephone Advice
Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone. Our receptionists are given strict instructions to avoid interrupting surgeries unless the problem is urgent.
Sometimes the receptionist can deal with a query or book you in with another team member so you will be asked about the nature of your request. The best time to ring is between as early as possible and make sure your contact details are up to date.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01527 892418.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.