Comments & Complaints
You can speak to whomever you feel most comfortable- your GP our practice manager or our reception staff.
Alternatively you can put your complaint in writing.
A Patient Information Leaflet is available from either the receptionist or the practice leaflet stand explaining the complaints procedure and will automatically be issued on receipt of a complaint.
If you prefer you can complain to:
The Complaints Department, Arden Commissioning Support Unit, Ground Floor, West Wing, Wildwood, Wildwood Drive, Worcestershire WR5 2LG. Tel: 01905 733263.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.