Astwood Bank SurgeryTel: 01527 892418
Feckenham Branch SurgeryTel: 01527 892418
If you would like to join the group or find out more about it please email
Redditch and Bromsgrove CCG
Midlands and East Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: The Ridgeway Surgery
Practice Code: M81077
Signed on behalf of the practice: Dr Richard Davies
Signed on behalf of the PPG: Mr Stuart Davies
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to face (Quarterly meetings with a GP Partner representative ) and regular Email correspondance
Number of members of PPG: The number attending each meeting is 10-12 regularly. The total number has changes as people join and leave but is approximatly 15-18
Detail the gender mix of practice population and PPG:
Detail of age mix of practice population and PPG:
Detail the ethnic background of your practice population and PRG:
Mixed/ multiple ethnic groups
Gypsy or Irish traveller
White &black Caribbean
White &black African
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population
We have ensured the PPG is advertised well. This includes in the waiting room and in the Practice web site. We also held and evening meeting and a PPG member advertised this via social media.
There are no specific characteristics to our practice population. We have a slightly higher number of patients over the age of 65 compared with the national average. This group is well represented in our meetings.
Outline the sources of feedback that were reviewed during the year:
We undertook the same survery we have done for the last 4 years. The PPG chair tabulated the results and they have almost all improved. Especially the problem of Doctors not always running to time. The PPG has its own comments box which they regularly collect and analyse. The friends and family test is up and running. The CQC report has also been published and the PPG chair was interviewed by a CQC inspector.
How frequently were these reviewed with the PRG?
They are reviewed at PPG meetings and between meetings.
Action plan priority areas and implementation
Priority area 1
Description of priority area: Running to time during consultations
What actions were taken to address the priority?
The issue continues to be discussed within the practice, emphasizing the importance of running to time. If there is an emergency we are all aware patients must be told, and kept informed of these unexpected delays. This is working well. We continue to expand our nurse appointments to help undertake the routine long term condition checks so they do not have to be done during the doctor appointment with the reviews.
Result of actions and impact on patients and carers (including how publicised):
The survery results are in the waiting room and on the Web Site. Our action plan is also on the web site and waiting room. We feel this has led to a positive experience for patients and carers and also for receptionists and clinicians.
Priority area 2
Description of priority area:
Better availability for appointments for doctors.
The increase in nurse appointments is leading to a greater proportion of long term condition reviews being done in the nurses and HCA clinics. Thus releasing more GP appointments.
We will increase the formal evaluation of supply and demand for appointments with regular audits of requests to see a GP and when patients are seen
Again these have been advertised on web and waiting room notice boards. The audits are onging, and have influence the number of doctor sessions on offer.
Priority area 3
Description of priority area:
Increase the membership of the PPG
What actions were taken to address the priority? We are arranging better advertising the PPG in the local whats on and creating a regular newsletter.
May lead to more diverse group with wider membership. This may well pick out other areas for improvement.
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
We have been running our Face to Face PPG for some time. From a practice perspective it is really good to get residents on board and influencing how the practice does things. A fresh set of eyes has helped us focus on running to time. The recent survey has been very positive and well received by the PPG. These improvements have helped patients, carers and practice staff. More needs to be done however working together is reaping rewards.
Report signed off by PPG: YES
Date of sign off: 27/03/15
How has the practice engaged with the PPG:
Regular meetings and Email contact
How has the practice made efforts to engage with seldom heard groups in the practice population?
Advertising the PPG group online and in the waiting room
Has the practice received patient and carer feedback from a variety of sources?
Yes. Friends and family, survey and comments box.
Was the PPG involved in the agreement of priority areas and the resulting action plan?
Yes, this was decided at the last meeting
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Clinics are running to time better and the survey result were generally an improvement on previous years.
Do you have any other comments about the PPG or practice in relation to this area of work?
Look forward to the year ahead.
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