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Noticeboard

PRACTICE DECISION ON FECKENHAM BRANCH CLOSURE

The practice has reviewed the service we offer at the Branch Surgery and undertaken a consultation on closing it. We appreciate is it a much loved part of village life however we set out our concerns about the building and seeing patients on our own without any other staff to help if needed.

The 26 page report sets out how we consulted and the feedback we had back.

We have decision to apply to close the branch because even with mitigating actions the overall service would not be as safe as seeing patients at the main surgery. Also moving the appointments to the main surgery would make our service more sustainable and increase patient access.To lessen the impact we are fitting a new phone system, expanding routine appointments to Tuesday afternoon and increasing the number of telephone appointments. 

We know this will not be a popular decision but we aim to offer a better more flexible service from the main surgery.

 

black_telephoneTelephone Consultations

Doctors can give advice over the telephone.

Our receptionists are given strict instructions to avoid interrupting surgeries unless the problem is urgent.

Sometimes the receptionist can deal with a query so you will be asked about the nature of your request.

The best time to ring is between as early as possible and make sure your contact details are upto date.

 
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